Privacy policy
Last updated: [date]
1. Who we are
Lock & Lantern Property Management Services ("we", "us") is the data controller for the personal data described in this policy. You can contact us at [email address] or [business address, UK].
2. What we collect
When you use our quote request form or contact us directly, we collect: your name, email address, phone number (if given), property address, and any details you choose to include in your message. We don't collect any other personal data automatically this site doesn't use analytics or tracking cookies. See our Cookies Policy for detail on the cookies this site does use.
3. How we use it
We use your details to respond to your enquiry, provide a quote, arrange and deliver booked services, and for invoicing. We only use your data for the purpose you gave it to us for, unless we ask and you agree otherwise.
4. Our legal basis
We rely on: your consent, given when you submit a form; and our legitimate interest in responding to enquiries and running our business, and/or the steps needed to enter into or perform a contract with you where you become a client.
5. Who we share it with
We may share relevant property and access details with the cleaner assigned to your booking, and may use third-party tools for invoicing, payments or email (for example, [accounting software], [email provider]). We don't sell your data, and we only share what's needed to deliver the service.
6. How long we keep it
We keep enquiry and client data for as long as needed to provide our services and meet our legal obligations (for example, accounting records), and then delete or anonymise it. [Confirm specific retention periods for your records.]
7. Your rights
Under UK GDPR, you have the right to: access the data we hold about you; ask us to correct or delete it; restrict or object to our processing; request a copy in a portable format; and withdraw consent at any time. To exercise any of these, contact us at [email address]. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your data.
8. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.